Terms and Conditions

Please Read:
These are the terms and conditions (the “Agreement”) governing your participation in any Emailexpert UK Ltd owned, promoted, and operated event, whether online or in-person (the “Event”). By registering for an Event, you agree to these terms, which form a binding legal contract between the Event promoter and host, Emailexpert UK Ltd (“Emailexpert” or “Owner and Organiser”), and the registered participant (“you” or “Participant”). You should only complete a registration for yourself, not for any third party.

Ticketing Agent

Any ticketing agent facilitating event registration or handling VAT compliance acts solely as an intermediary processing payments on behalf of Emailexpert UK Ltd. The ticketing agent has no contractual relationship with you beyond this limited administrative function. All contractual obligations, including payment, delivery of services, cancellation, and refunds, are strictly between the ticket purchaser and Emailexpert UK Ltd.

1. Participant Requirements

1.1 Access

Your payment and registration entitle you to access the Event for which you have registered. Any additional costs associated with your attendance (e.g., travel, accommodation, optional activities) are your responsibility, and Emailexpert has no liability for such costs. Additional in-person activities may incur extra charges.

1.2 Use of Likeness

By participating in the Event, you grant Emailexpert the right to record, film, photograph, or capture your likeness and to distribute, broadcast, or otherwise use this media in perpetuity. If you do not wish your likeness to be used, you may opt out by notifying us in writing via email before the Event or during registration. We will make reasonable efforts to exclude your likeness from media recordings. This grant includes the right to edit, use, and disseminate the media.

1.3 Event Content

Emailexpert reserves the right to change any aspect of the Event, including the name, content, programme, speakers, venue, and timings, but not the Event date. The Event may be recorded and may be streamed live to paid participants, subject to technical availability. While we will make best efforts to provide a live stream, this is not guaranteed due to potential technical issues. Replays may be available depending on the ticket type purchased and may be made available publicly after the Event.

2. Prohibited Conduct

2.1 Limitations on Use

By registering for an Event, you agree not to sell, transfer, or share your access link or code unless authorised by Emailexpert UK Ltd in writing. If you violate this policy, Emailexpert may cancel your access, retain any payments, report you to law enforcement, and ban you from future Events.

2.2 Disruptive Conduct

Emailexpert reserves the right to remove any participant whose conduct is deemed disruptive or detrimental to the Event or to other attendees’ enjoyment.

2.3 Recording, Live Streaming, and Videotaping

Participants are prohibited from recording, broadcasting, or sharing audio or video from Event sessions.

2.4 Unethical Business Practices

Emailexpert reserves the right to deny participation to anyone engaging in unethical or non-compliant business practices.

3. Fees and Registration

3.1 Payment

Payment for the Event is due at the time of registration. If payment is insufficient or declined, Emailexpert may deny access to the Event without liability.

3.2 Taxes

The Event fee may be subject to applicable taxes, such as VAT or sales tax, which will be added to the price.

4. Cancellation and Quality Assurance

4.1 Quality Assurance

Emailexpert strives to provide a valuable experience. If you believe there is room for improvement, please provide feedback via the evaluation form upon arrival. To request a credit or refund, submit a written request within 5 business days of the Event to hello@emailexpert.com. Complaints will be evaluated in context with feedback from other participants.

4.2 Cancellations

Participants may cancel their attendance up to 14 days before the Event. The price will be provided as credit for a future Event. No refunds will be issued for cancellations made less than 14 days before the Event. If you fail to cancel and do not attend, you remain responsible for full payment. Name changes up to 24 hours before the event are accepted. Emailexpert and its agents are not obligated to refund any portion of the registration fee beyond these terms.

4.3 Force Majeure

If circumstances beyond Emailexpert’s control (e.g., natural disasters, strikes, government restrictions, pandemics) require termination or cancellation of the Event, Emailexpert may cancel without liability. If the Event is canceled prior to its start, Emailexpert will reschedule the Event, and your registration fee will be applied to the rescheduled Event or another Event of your choice.

5. Event Registration Confirmation

5.1 Confirmation

Upon completing your registration, you will receive a confirmation email. Please ensure your email address is correct and check your spam/junk folder if necessary.

5.2 Event Information

You will receive essential information for the Event electronically at the email address provided.

5.3 Future Notifications

By registering, you agree to be added to the Event participant list and may receive notifications about future Events.

6. Privacy Policy

If you prefer not to receive marketing messages, you may unsubscribe using the link included in any marketing email. We do not subscribe you to marketing lists without your consent. Please refer to our Privacy Policy on the respective Event website.

7. Intellectual Property

7.1 Ownership

All intellectual property relating to the Event, including content, materials, and trademarks, is owned by Emailexpert or Event sponsors and speakers. You may not use or reproduce any of these materials without written permission.

7.2 License

Nothing in this Agreement grants you any rights to Emailexpert’s intellectual property, which remains the exclusive property of Emailexpert and its affiliates.

8. Disclaimer of Warranties and Limitation of Liability

8.1 No Warranties

Emailexpert provides the Event “as-is,” without warranties, including implied warranties of fitness for a particular purpose or merchantability. The views expressed at the Event are those of the speakers and do not necessarily reflect Emailexpert’s views. Emailexpert disclaims liability for errors or omissions in Event content.

8.2 Limitation of Liability

Except as required by law, Emailexpert and its affiliates are not liable for any direct, indirect, special, incidental, or consequential damages arising from the Event.

8.3 Liability Cap

The maximum liability of Emailexpert for any claim related to the Event shall not exceed the amount paid by you under this Agreement.

9. Miscellaneous

9.1 Governing Law

This Agreement is governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory rights you may hold under the consumer protection laws of your country of residence.

9.2 Enforcement

Emailexpert’s failure to exercise any right under this Agreement does not constitute a waiver of that right. If any provision is found unenforceable, it will be limited only to the extent required for the remainder of the Agreement to remain in effect. This Agreement is not transferable or assignable by you without written consent from Emailexpert. This Agreement constitutes the complete understanding between the parties and supersedes any prior agreements. Any modifications must be in writing and signed by both parties.